FAQ & POLICY

WHEN should we order?

We recommend ordering no more than three months in advance. If you would like to purchase in advance/process a pre-order please get in touch via everland@outlook.com.au. Further detail on pre-order can be found below.

Can you do a RUSH ORDER?

Please be aware there are currently shipping delays. Express service is delayed for both domestic and international services. Find delivery postcode specific information via the Australia Post website. Customs may further delay transit times and Everland takes no responsibility in this case. Please order mindfully as we do not offer refunds or cancellations. We strongly recommend ordering with a minimum lead time of four weeks.

HOW MUCH confetti should we order?

Most people cater to at least half their guests. Depending on the confetti shower effect you want, you may wish to supply enough for every guest to take part in the fun! If you are considering bulk boxes, a single portion is 1-2 handfuls, depending on your handful size!

What is ECO CONFETTI?

Everland supplies all natural, real rose and flower petals. They are air dried and not dyed - all colouring is natural. Every effort is made to accurately depict the texture and colour of the petals. However if you are unsure of purchasing a product such as this, please first order sample pouches to assess if it is suitable to your preferences. Being a natural product, the petals are not perfect and colouring can vary. Please read descriptions carefully before purchase. You can find lots of images of the variations on the Everland instgram page for further reference @everlandfavours

 

STORAGE RECOMMENDATIONS & Confetti Care ...

Please ensure you store your petal confetti in a cool, dry place such as a cupboard - away from humidity. Please also keep your petals away from direct sunlight to avoid excessive fading of colour. Everland petal confetti will last for months when stored in appropriate conditions. Please follow the confetti care card supplied in your delivery.

 

PRE-ORDER Terms & Conditions ...

Pre-orders can be placed on direct order only via everland@outlook.com.au. Product is paid for in advance and will ship between 2-4 weeks prior to the supplied ceremony date, this may vary slightly depending on your location and seasonal demand. In the event there is an issue with supplying your preferred confetti colourway, you will be offered the opportunity to switch for an alternative product (from what is available) or receive a full refund. Pre-orders cannot be cancelled, returned or refunded. We will always try to accommodate changes to your order as best we can, including pushing back the dispatch date in the event you need to postpone your plans.

 

Event CANCELLATION or other misadventure ...

Once an order or pre-order and payment has been received Everland considers the order in motion, as time and resources are being spent to schedule, prepare product and manage your order. If you wish to cancel your order because of an event cancellation or other misadventure on the part of the customer, we only offer a 40% refund on product charges and a full refund on shipping charges. These terms are not negotiable and we consider that once an order is placed the customer has agreed to this term.